Support starts here - Customer service

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Big or small, we've got a solution when you need it. Our advanced service and support tools provide step-by-step instructions without being put on hold or waiting in line.

Personal

Customer service


Chat availability information
Sign in to My Sprint to manage your account online

For troubleshooting issues with your phone, please call from a phone other than the one you need help with.

*2 from your Sprint phone
844-665-6327

Mailing Address:

KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300

No returns will be accepted at this address. Find more information on our Return and Exchange Policy.
To avoid delays, please include this information when you write to us:
  • Customer name
  • Telephone number
  • Account number
  • PIN (if you have one on your account)

Purchases


Shop now
Upgrade now
Add a phone

Current customers:

Call 866-866-7509

New customers:

Call 866-866-7509 to start service with Sprint.

Payments

Pay online

Pay by phone:

Dial *3 from your Sprint phone

Bill pay through your bank

Use the following address:
Sprint
PO Box 4191
Carol Stream, IL 60197-4191

Pay by mail:

Sprint
PO Box 4191
Carol Stream, IL 60197-4191

Business

Customer service

My Sprint Business
Upgrade your phone

Moving? Change of Address form
Pay your bill
Email us

Dial 800-927-2199 for account questions

Dial 800-877-4646 for residential and small business wireline services

Dial 800-366-2255 to place a Sprint FonCard call

Dial 877-877-8748 for large business and global wireline Services

Dial 800-366-0707 to refresh your Sprint Prepaid Card

Mailing address:

KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300
To avoid delays, please include this information when you write to us:
  • Customer name
  • Telephone number
  • Account number
  • PIN (if you have one on your account)

Sales

Find a store Access our Store Locator to find a convenient location to meet face to face with a business sales rep.

  • Call:
    • 1-4 employees: 866-805-9890
    • 5+ employees: 866-313-6672

    Converged wireline and wireless: 866-653-1056

    • Sprint Link Frame Relay
    • Private Line
    • Fixed Mobile Convergence
    • Unified Communications
    • SIP Trunking
    • Mobile Integration
    • Wireless LAN

    Internet connectivity: 866-653-1056

    • MPLS
    • Dedicated Internet access
    • Business Class DSL
    • Ethernet Access

    VOIP and Managed Services: 866-653-1056

  • Nuevos clientes de negocio
    • En español: 800-230-9709

International support

Wireless international long distance:

1-888-226-7212, option 1

Traveling internationally with wireless service:

1-888-226-7212, option 2

International wireline offices

Call us toll-free from these countries. Available at most landline and some pay phones. Be aware that hotels may charge you extra fees for the call.

  • Canada:1-866-805-9890
  • Caribbean Islands:1-866-313-6672
  • France:1-866-634-3843
  • Germany:0800-180-0951
  • Mexico:001-877-294-9003
  • Italy:800-787-986
  • Trinidad & Tobago:800-201-7545
  • United Kingdom:0808-234-6616

Toll number available for all other countries:+1-817-698-4199

Contáctanos

Atención a clientes

En Sprint estamos comprometidos a brindarte el mejor servicio al cliente. Es posible que tengas que realizar algunas tareas de solución de problemas. Por tanto, por favor, llámanos desde un teléfono distinto al que pueda necesitar atención.

Marcar *2, y luego 5
888-211-4727

Por correo:

KSOPHT0101-Z4300
6391 Sprint Parkway
Overland Park KS 66251-4300
Por favor incluye la siguiente información en toda la correspondencia escrita:
  • Nombre del cliente
  • Número de teléfono del celular/móvil
  • Número de cuenta
  • PIN (Si tienes una cuenta Sprint Nextel)
Si la información de arriba no es proporcionada, tu requerimiento será retrasado. Gracias.

Comentarios y sugerencias sobre esta página

Compras

Sprint te ofrece una gran variedad de teléfonos, planes, servicios y accesorios.

Marcar 866-912-9402
Marcar 800-230-9709

Encuentra una tienda cerca de ti.

Pagos

Hay maneras fáciles de pagar tu cuenta Sprint.

Marcar *2, y luego 5
Marcar 888-211-4727, y luego 5

Paga tu factura a través de tu banco

Por favor usa la siguiente dirección:
Sprint
PO Box 4191
Carol Stream, IL 60197-4191

Pagos por correo:

Sprint
PO Box 4191
Carol Stream, IL 60197-4191

For Sprint Prepaid questions & support: visit sprint.com/prepaidsupport or call 855-639-4644

Report Abuse:

To report any violation of the Acceptable Use Policy and Visitor Agreement, other than child pornography, email us at abuse@sprint.net. To make a report concerning child pornography, use the following link: http://www.sprint.net/index.php?p=support_ce_request.